Service Management Ecosystem

Ever wondered how conceptually IT organizations actually operate your work place and functioning?

For those readers who have worked in the IT world, especially in an organization or departemenatau IT division in a company, of course, already knew full well why the organization where she worked there, and serves as what is now. Or at least they know why TI needed by the company.

Currently, we semia live in a world that is functioning and running in the concepts and theories of the service economy, or more often referred to as the service economy.

Will be a little difficult at this time to release ourselves from the concept. Because everything we do, feel natural and shaped by one or more services or a service. Almost none of the products we buy and use this as a detached or separate from the concept of service or these services. Since in the morning, we've been woken by an alarm clock which is really a product of sabuah service that allows us to have an alarm clock, without having to know that we pay to make a glass of coffee from a café is also a result of a service. So it is with parking services in the buildings where we can put the shopping vehicle with a better sense of security.

Therefore, it is a service, as a form of manifestation of the service economy. This concept is really simple, where a leyanan will membarikan a particular benefit in our daily activities. Manfat can we call these value.value measured in monetary measures or simple language, money. In this concept, service providers and service users implicitly agree to the value of a service, which later materialized in the form of exchange and the value obtained monoter.
Simply put, we as service users will always pay for a service which we feel are appropriate to what we need. A farmer may be quite happy to pay a glass of instant coffee compared with an upper-class businessman, who did not hesitate to spend hundreds of thousand rupiah a cup of instant coffee.

For those readers who work disebuah company, whether or not the IT companies, of course, understood correctly by the answers to these questions: Do IT where you work is a service business? How exactly it dicipatakan value of IT, and how to measure it?

Currently, the concern of IT professionals in companies tend to start beruba. From an earlier focus on how to manage the PPT (People, Process and Technology) little by little bergeserpada how menelola business value from IT, and how these values are designed, built, and then used in the form of IT-based services.

It seems that, like other service businesses, IT service must also be joining the economy

Service Management Ecosystem

To realize the concept of the economy, an IT ecosystem must be built using service management foundations. In many papers, service management itself is often defined as a practice efficiently manage the IT functions of an environmental fund in which everything may be a service, and all services should be dedicated to the success of business strategy.

Maybe this is too theoretical for most readers. To facilitate understanding, the author will try to explain it in graphic form.

As readers see in the image first, to design, build and then manage IT-based services is formed from a variety of supporting components. The reader must understand, manage an Enterprise Resource Planning applications (ERP) is not enough to manage aplikasinay, but also infrastructure such as networks, servers and storage, as well as software, such as a database, webserver and so forth. Even at the enterprise scale implementation, ERP implementation also requires changes in organizational structure.

Therefore, managing IT-based services also means managing other support services. Construct the points in the management of IT governance framework also governs how third-party services are integrated, such as internetyang access service supplied by your Internet Service Provider (ISP)

Business activity output

Translation of ecosystem service management starts with the end of the objective conditions of existence, yakti output from business activities or business outcome. As we both know, the only two real business outcomes, that is make money and save money so that with such profit every business activity will be maximized.

Diwuudkan IT in the form of a department or division within the company, demanded to be able to collaborate with other departments and divisions in order to achieve this output. How? IT must provide a positive value for the overall business activities.

From where can we seek, whatever ynag values actually produced by IT for business. For simplicity, the authors illustrate in Figure 2.

In figure 2, various TIyang based services generally manifested in the forms of applications supporting business activities, such as HR applications, marketing and so forth.

Different Types of IT and Services

As already writer explained previously that all IT-based services are used by everyday business, in fact formed from other support services.

1. Operation of infrastructure services is formed from the various physical components of IT, such as servers, storage, network devices and so forth. These components interact in such a way, either in combination or divirtualisasi in the form of platform services which can then be used by the layer above it.

2. Utilizing data services and rely entirely on the service layer infrastructure. In this layer, data is stored, managed, moved and transformed. This layer consists of a database management system (DBMS), EDI and middleware platform that will be also used by upper layer.

3. Applications and information services is the place where the business logic sertasynthesized data (information) is located, along with a variety of business applications that are usually used by the user. Function requirements from the business usually controls the output of this layer.

4. IT-based service is a service that is customized according to user needs or business functions other than IT in a company. Basic difference between this layer with the layer underneath is customization. An application may already be customized to support high-availability features to support the needs of users because of the nature of continuous use or 24 hours every day, week and year.


Insource and outsourced Service

The fourth layer on top, like figure 3, has traditionally had heavy titk operations, responsibilities, roles, management, resources and values that stand alone Even though operating in the autonomous tendencies, such a model is actually able to provide agility and rapid response in the event of disruption of IT services.

Figure 4 shows how each layer has a main purpose of combining various resources appropriate to the operational activities of value to users of the ini, which is located right above layer .Where otherwise each layer also use output from the appropriate layer located at the bottom, and ynag generated from the outside environment, combine it with assets, capabilities and internal resources.

External services that are usually produced by outsourced resources digunakn to support and provide value added for services that are operated internally. For example, the role of the internet service provider (ISP) capable of providing enterprise connectivity services, as well as with Internet access required for a company oeleh menjaminbahwa all workers in all parts of Indonesia can access their business applications. Where business applications are operated using internal resources or insourced.

Overall Management Layer

IT Governance are widely recognized by the IT Governance requires a lot of control points to ensure the efficiency and stability of the entire operation of IT services which would in turn ensure the passage of all business activities.

The manager or managers at each layer must know what the criteria for success of any services that exist in these layers, as well as the costs and the resulting value to the business in general. Just as a construction foreman who is always in the field as well as researching all occurrences ynag aware of what is happening around the area of responsibility. He also must be able to make decisions, both strategic mauput taksit, to ensure the quality and value pairs generated from groups working on end-user anyone from his job. Figure 5 shows the concept.

In general, this layer management model is realized in two ways, namely:

1. IT management, which consists of the executive ranks of the organization with the main tasks that tend to strategic, in which they are responsible for the overall operational dynamics of each layer, from the issue of damage on a server until the interruption of a service level of IT services.

2. Control service, which consists of managers who are responsible in part or component of certain aspects of the service.

Cover

Know the concept of ecosystem service management can provide initial views for the readers to read where the IT organization in the future will be in shape. In many authors writing in the magazine PC Media, the authors often emphasize the final form of any IT organization ynag will ultimately lead to the concept of service providers.

Why? Because, one of which is the most suitable model to be able to survive in the service economy. Service provider model is a model of business organization that is able to implement the jargon of "make money and save money." What would happen if the board of directors at the company you decide that the cost of IT services provided by IT departments or divisions of the company, proved to be more expensive than the cost of IT services provided by third parties? I could have entire IT departments or divisions in the company you work for frozen, on-even spin off or sale. Certainly none of us, if it is in such condition, want to experience that to happen. So, Datu-datunya strategy to survive in the future is to adopt a model of service management organization operating ynag in general as in this paper.
Hopefully useful.